Your trust matters to us, and we're serious about protecting your info
Last Updated: October 24, 2025
Download PDF VersionHey there! Welcome to Lumirath Conquest's privacy policy. Look, we get it - nobody really loves reading these things, but we've tried to keep it straightforward because your privacy actually matters to us.
When you walk through our doors at 1847 Marine Drive or interact with us online, you're trusting us with your personal info. That's not something we take lightly. Whether you're signing up for warrior training, booking a nutrition consultation, or just browsing our site, we want you to know exactly what we're doing with your data.
This policy covers everything from the basics like your name and email to more specific stuff like your fitness assessments and training progress. We're committed to handling your information responsibly and keeping it secure - because let's face it, your personal details deserve the same level of intensity and dedication we bring to our training programs.
By using our services, you're agreeing to the practices outlined here. If something doesn't sit right with you, reach out to us at info@lumirathconquest.info - we're always down to chat about it.
When you sign up with us, we collect the basics - full name, email address, phone number, date of birth, and your home address. We need this stuff to set up your account, process payments, and keep in touch with you about your training schedule.
Here's where it gets more specific to what we do. We collect health-related info including medical history, injury records, fitness assessments, body composition measurements, performance metrics, and nutrition preferences. This isn't us being nosy - it's essential for creating safe, effective training programs that actually work for your body and goals.
When you purchase memberships or services, we collect payment details through secure third-party processors. We don't actually store your full credit card numbers on our systems - that's handled by PCI-compliant payment partners who know their stuff.
Like most websites, we collect technical info when you visit our site - IP addresses, browser types, device info, pages viewed, and how you navigate around. This helps us improve the user experience and figure out what's working and what's not.
We keep records of our conversations with you - emails, phone calls, messages through our contact forms, and feedback you provide. This helps us improve our services and keeps everyone on the same page about your training journey.
Alright, so what do we actually do with all this info? Here's the breakdown:
We use your info to deliver the training programs you signed up for, schedule your sessions, track your progress, and make adjustments based on your performance and goals.
Your health and fitness data helps our coaches design programs that are tailored to your specific needs, limitations, and objectives. Generic programs don't cut it when you're trying to conquer your limits.
We'll reach out about your bookings, class schedules, payment confirmations, and important updates about our facility. We might also send you training tips and info about new programs that we think you'd be into.
Your medical history and health info helps us keep you safe during training. We need to know about injuries, conditions, or limitations to prevent accidents and ensure we're following proper health and safety protocols.
We analyze usage patterns and feedback to improve our services, develop new programs, and make our facility better overall. This is aggregated data, not personal tracking.
Sometimes we're legally required to process and retain certain information for tax purposes, liability protection, or if requested by law enforcement with proper documentation.
Let's be clear - we don't sell your personal information. Period. That's not how we operate. However, there are some situations where we need to share info with trusted partners:
We work with third-party companies that help us run our business - payment processors, email service providers, scheduling software, and website hosting. These partners only get access to the info they need to do their job, and they're contractually obligated to keep it secure and confidential.
With your explicit consent, we might share relevant health and fitness data with your doctor, physiotherapist, or other healthcare providers to coordinate your care and training safely.
If we're legally required to disclose information - like in response to a valid court order or to comply with Canadian privacy laws - we'll do so. We'll also share info if necessary to protect the safety of our staff, members, or facility.
If Lumirath Conquest is ever sold or merged with another company (not planning on it, but gotta cover the bases), your information would be transferred to the new owners. You'd be notified if this happens.
We might share aggregated, anonymized data for research, marketing, or partnership purposes. This data can't be traced back to you individually - it's more like "70% of our members prefer morning training sessions" rather than "John Doe trains at 6am."
We take data security seriously, like warrior-level seriously. Your information is protected through multiple layers of security measures:
Reality Check: While we implement industry-standard security measures, no system is 100% hack-proof. We can't guarantee absolute security, but we're constantly working to minimize risks and stay ahead of threats. If there's ever a data breach that affects your info, we'll notify you ASAP and tell you what steps we're taking.
Under Canadian privacy laws (specifically PIPEDA), you've got rights when it comes to your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days of your request.
If something we have on file is wrong or outdated, you can ask us to correct it. We want your info to be accurate, so don't hesitate to let us know if something needs updating.
You can request that we delete your personal information, subject to certain legal and contractual limitations. For example, we might need to keep some records for tax or liability purposes even after you leave our gym.
Not interested in our promotional emails? No hard feelings - you can unsubscribe anytime by clicking the link at the bottom of our emails or contacting us directly. You'll still receive essential communications about your membership and bookings.
You can request a copy of your data in a commonly-used format that you can transfer to another service provider if you're moving on from Lumirath Conquest.
If you think we're not handling your data properly, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather you talk to us first so we can make things right.
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